Privacy Policy

Last updated: 2026-05-16

BLIVE AI ("we", "us", or "our") operates the website at https://bliveai.com and the BLIVE AI desktop application (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

1.1 Account information

• Email address and display name when you create an account.
• Password hash (we never store plain-text passwords).
• Language and region preference you select.

1.2 Subscription and payment information

• Subscription status, plan, and billing periods for users who upgrade to Pro.
• Payment information (card number, billing address, etc.) is handled entirely by Stripe, Inc. We do not store your card number; we only receive a non-reversible customer identifier.

1.3 Device and usage information

• When the desktop app starts, it sends to our servers: your device name (e.g. your-mac.local), the operating system, and the app version. This lets us show your logged-in devices in your dashboard and roll out compatibility fixes.
• Diagnostic logs (errors, crashes) may be collected when the app fails, to help us fix bugs.

1.4 Information we do NOT collect

• TikTok credentials. The app does not store or transmit your TikTok login.
• Stream content. We do not record, store, or analyze your live stream video, audio, or chat.
• Identities of your audience. Gift senders' names are processed locally only.
• Biometric or location data.

2. How We Use Your Information

• To provide and maintain the Service.
• To process subscriptions and bill you correctly.
• To send transactional emails (account confirmation, password reset, payment receipts, trial-expiration notices).
• To detect and prevent fraud, abuse, or violation of our Terms.
• To comply with legal obligations.

3. Service Providers

We share the minimum necessary information with these third-party processors:

• [Supabase, Inc.](https://supabase.com/privacy) — hosts our account database and authentication system.
• [Stripe, Inc.](https://stripe.com/privacy) — processes subscription payments.
• [Resend](https://resend.com/legal/privacy-policy) — sends transactional emails.
• [Vercel, Inc.](https://vercel.com/legal/privacy-policy) — hosts the website.
• [Cloudflare, Inc.](https://www.cloudflare.com/privacypolicy/) — DNS and CDN for app downloads.

4. Data Retention

• Active account data is retained while your account exists.
• If you delete your account, we remove your profile, devices, and subscription cancellation history within 30 days. Payment records may be retained longer to satisfy accounting and tax laws.

5. Your Rights

Depending on where you live (EU/UK GDPR, California CCPA, etc.), you may have the right to:

• Access the personal data we hold about you.
• Correct inaccuracies.
• Delete your account and data (right to erasure).
• Export your data in a portable format.
• Object to processing or withdraw consent.

To exercise these rights, email us at support@bliveai.com. We respond within 30 days.

6. Cookies

We use only essential cookies (authentication session, locale preference). We do not use third-party advertising or tracking cookies.

7. Children

The Service is not intended for users under 13 years of age (or 16 in the EU). We do not knowingly collect data from children.

8. Changes

We may update this Privacy Policy from time to time. Material changes will be announced by email and on this page. Continued use after the effective date constitutes acceptance.

9. Contact

Operated by BLIVE AI, a Hong Kong limited company. Email: support@bliveai.com